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Order Status

This is used to modify user details and to view past and present orders.

Registered Accounts

  • 1. Log into your account first.
     
  • 2. To do this, you can do either one of the following: (a): click on the 'Sign in' link at the top right corner of any page and then enter your username and password. (b): On the home page, click on either 'List Orders' to list your orders and/or 'Account Maintenance' to edit your details.  (Guest accounts do not have the option to do this).  See "Account Maintenance" below.

List Orders: To See your Order Information (past and present)

There are two (2) ways for you to see an order if you haven't logged in first. Once you have logged in, you'll see a list of past and pending orders

Track My Order
Enter your 'Order Number' and Secret key' that was provided in your confirmation email.  If you placed more than one (1) order, you'll only be able to see orders made with the order number you've entered.  If you wish to see more and you are a registered member, please log in.

Logging In
Enter your username and password.

Each order listing shows:
  • Order Number
  • Order Date
  • Order status
  • Total

To see the details of an order, click on the 'Order Number' to see orders in detail, which is your invoice and this may include your delivery status. Here you'll be able to see everything to do with your order including address, personal details, shipment details, payment details, order items and order history.  Please check your order.  You won't be able to edit account details here as you need to log in if you have a registered account.  See "Account Maintenance" below.


Account Maintenance: See your Account Details

Shopper Information: Here you can update your email address, name, phone, billing and/or shipping information, if different.

Your Orders: Here you'll be able to see your order(s) at a glance and in detail, whether past or present.  See "List Orders" above.  This is the preferred method of viewing orders if you have more than one (1) order.

Any Questions?

If you have any other questions about the status of an order, please contact Customer Services directly.

 

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